![]() ![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The requested information was faxed to them Friday afternoon but still no resolution.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The last person I spoke with Friday afternoon stated they no longer have email, the information would have to be faxed. The first person I spoke with wanted information emailed in. ![]() All information requested by the subscription department has been provided but still no paper.įriday JI spent the better part of. Each time the subscription department is called a different person answers the phone and gives me completely different information as to how to rectify the situation. The problem is my subscription has lapsed and has not been reinstated even though I paid for a full year at full subscription price. The check was cashed a week after mailing. A renewal notice was mailed with a check for a full years subscription in late March 2023. Over the course of a month I have been in contact with the Knoxville News Sentinel subscription department. I have both personal and business accounts with the Knoxville News Sentinel. I have been a customer of the Knoxville News Sentinel for over 60 years. The account is in the name of **** *** ******, whom is now deceased.” Read More FYI, they told me on the phone that my conversation could be recorded, so they should have a record of my call. I called and talked to a gentleman who said I would not get any more papers, and gave me no reason. I called the paper and they told me that they would further my subscription a second time and extend my subscription to August 19, 2023. I did get the paper on a regular schedule until approximately mid-April 2023 and it stopped and I haven't got oneL since. They told me that I would retroactively have my subscription extended for the time I missed getting my paper. I had to call and call multiple times to get News Sentinel to finally deliver my paper. Then in November 2022 they stopped sending a paper for about two weeks. So they put me in touch with a sales lady who offered me a year's subscription for $156. “Last summer, 2022, the Knoxville News Sentinel wanted me to pay $400+ for a year's subscription and I said that I had to cancel my subscription. ![]()
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